How continuous improvement in travel insurance services creates loyalty and peace-of-mind

Travel insurance is intended to offer peace-of-mind and assistance to travelers in need. But if the process of getting help or filing claims is cumbersome, the customer may be left feeling overwhelmed and frustrated.

Investments in modern technologies and process improvements are critical to ensure travelers that purchase insurance benefit from knowing that the services will be there when they need them.

For decades Allianz Partners has been a leading provider of insurance and assistance for travelers.

In a discussion in the PhocusWire studio at The Phocuswright Conference, Allianz Partners’ general manager for the USA, Emily Hartman, explained how the company has been using automation and artificial intelligence to continuously improve its claims processes, adding options such as digital reimbursements and text notifications.

Hartman said the company is focused on both creating a great experience for travelers and driving loyalty for its industry partners.

“We are an extension of our partners brands, so having a positive experience with us reflects positively with the partner,” she said.

Hartman also discussed the company’s new support for non-emergent doctor visits while traveling and how the new Allyz app gives travelers easy access to their documents and provides notifications about disruptions to their trip.

Watch the full discussion below.