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generative AI

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

alt="Troop founder on travel tech disruption and group travel growth" title="Troop founder on travel tech disruption and group travel growth"
News / Distribution
Troop founder on travel tech disruption and group travel growth
By Linda Fox | December 17, 2024
Dennis Vilovic, founder and co-CEO of Troop, believes group travel could increase by 30% next year despite pressure from some large corporations for employees to return to the office full time. Read More
alt="Juniper Travel Technology - Launch pitch at The Phocuswright Conference 2024" title="Juniper Travel Technology - Launch pitch at The Phocuswright Conference 2024"
Interview / Technology
Juniper Travel Technology - Launch pitch at The Phocuswright Conference 2024
By PhocusWire | December 16, 2024
Founded in 2003, Juniper Travel Technology offers solutions for online travel agencies, destination marketing companies, bedbanks, airlines, wholesalers and cruises, with clients in more than 50... Read More
alt="5 ways travelers are using GenAI" title="5 ways travelers are using GenAI"
News / Technology
5 ways travelers are using GenAI
By PhocusWright Research | December 16, 2024
Phocuswright research reveals that travelers use generative AI for ideas, decision making and research but also express concerns regarding its safety and accuracy. Read More
alt="Travel industry collaboration needed to reduce friction" title="Travel industry collaboration needed to reduce friction"
News / Technology
Travel industry collaboration needed to reduce friction
By Morgan Hines | December 16, 2024
For the travel industry as a whole, removing friction and leaving customers satisfied is the real goal, according to Decius Valmorbida, president of travel at Amadeus. Read More
alt="AI, algorithms and Uber's potential acquisitions: PhocusWire's top opinion stories of 2024" title="AI, algorithms and Uber's potential acquisitions: PhocusWire's top opinion stories of 2024"
News / Online
AI, algorithms and Uber's potential acquisitions: PhocusWire's top opinion stories of 2024
By PhocusWire | December 13, 2024
This year's most popular op-eds were heavy on AI and also covered algorithms, the possible acquisition of Expedia and major incidences like the CrowdStrike outage. Read More
alt="Travel M&A activity heating up as experts see readiness in buyers, sellers" title="Travel M&A activity heating up as experts see readiness in buyers, sellers"
News / Startups
Travel M&A activity heating up as experts see readiness in buyers, sellers
By Morgan Hines | December 13, 2024
In comparison to last year, Matt Zito and Min Liu said the travel investment and acquisition environment has been more active, in part due to better macroeconomic conditions.  Read More
alt="Booking expects $450M in savings through "transformation"" title="Booking expects $450M in savings through "transformation""
News / Online
Booking expects $450M in savings through "transformation"
By Linda Fox | December 11, 2024
Booking Holdings CFO Ewout Steenbergen said the cost savings would help the company grow its top line, reduce complexity and reinvest in growth initiatives. Read More
alt="Arena - Launch pitch at The Phocuswright Conference 2024" title="Arena - Launch pitch at The Phocuswright Conference 2024"
Interview / Startups
Arena - Launch pitch at The Phocuswright Conference 2024
By PhocusWire | December 11, 2024
Partnering with NEOM in Saudi Arabia, Arena has deployed two products: Trainer, a gamified platform for employee onboarding and upskilling in tourism and hospitality, and Plan It, a travel assistant for... Read More
alt="Phocuswright turns 30: Industry veterans look back and ahead" title="Phocuswright turns 30: Industry veterans look back and ahead"
News / Technology
Phocuswright turns 30: Industry veterans look back and ahead
By Morgan Hines | December 11, 2024
Much of how we search, book and experience travel has changed since Phocuswright was founded in 1994, and three industry veterans reflect on that evolution and offer ideas on what's to come.  Read More
alt="BeyondBrain tests artificial intelligence travel agent Lumi" title="BeyondBrain tests artificial intelligence travel agent Lumi"
News / Startups
BeyondBrain tests artificial intelligence travel agent Lumi
By Morgan Hines | December 10, 2024
Currently in beta, the voice-activated travel assistant can be used to book hotel reservations around the globe and table reservations at certain restaurants in both Japan and in Thailand.. Read More
alt="How a Turkish online travel agency is tackling expansion challenges and AI strategy" title="How a Turkish online travel agency is tackling expansion challenges and AI strategy"
News / Online
How a Turkish online travel agency is tackling expansion challenges and AI strategy
By Linda Fox | December 9, 2024
Online travel agency Wingie Enuygun has been expanding in the Middle East since the end of the pandemic. CEO Caglar Erol sees further potential for it to grow in the region and beyond. Read More
alt="AI agents and the future of online travel agencies" title="AI agents and the future of online travel agencies"
Opinion / Technology
AI agents and the future of online travel agencies
By Christian Watts - Magpie | December 9, 2024
OTAs are the platform play of the travel industry but how will they adapt as AI agents — who aren't influenced by marketing messages and slick site designs — become the norm? Read More
alt="How the hospitality industry can best exploit AI" title="How the hospitality industry can best exploit AI"
Opinion / Technology
How the hospitality industry can best exploit AI
By Tim Davis - Pace Dimensions | December 6, 2024
Tim Davis of Pace Dimensions explores how the hospitality industry can take advantage of the technology across a number of front and back office processes. Read More
alt="Airbnb on striving for personalization and reimagining discovery" title="Airbnb on striving for personalization and reimagining discovery"
News / Online
Airbnb on striving for personalization and reimagining discovery
By Linda Fox | December 5, 2024
Dave Stephenson, Airbnb's chief business officer, shares how the company is thinking about AI, early work with ChatGPT and its plan to use customer data to drive personalization. Read More
alt="Air France-KLM partners with Google Cloud to boost data capabilities" title="Air France-KLM partners with Google Cloud to boost data capabilities"
News / Technology
Air France-KLM partners with Google Cloud to boost data capabilities
By Linda Fox | December 4, 2024
The partnership also enables Air France-KLM to take advantage of Google Cloud generative AI expertise as the airlines build a “common, joint and unique data lakehouse.” Read More
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