Travel insurance is intended to offer peace-of-mind and
assistance to travelers in need. But if the process of getting help or filing
claims is cumbersome, the customer may be left feeling overwhelmed and frustrated.
Investments in modern technologies and process improvements
are critical to ensure travelers that purchase insurance benefit from
knowing that the services will be there when they need them.
For decades Allianz Partners has been a leading provider of insurance
and assistance for travelers.
In a discussion in the PhocusWire studio at The Phocuswright
Conference, Allianz Partners’ general manager for the USA, Emily Hartman,
explained how the company has been using automation and artificial intelligence
to continuously improve its claims processes, adding options such as digital
reimbursements and text notifications.
Hartman said the company is focused on both creating a great
experience for travelers and driving loyalty for its industry partners.
“We are an extension of our partners brands, so having a
positive experience with us reflects positively with the partner,” she said.
Hartman also discussed the company’s new support for
non-emergent doctor visits while traveling and how the new Allyz app gives
travelers easy access to their documents and provides notifications about disruptions to their trip.
Watch the full discussion below.
Brought to you by Allianz Partners