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PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

alt="4 ways generative AI will impact travel startups" title="4 ways generative AI will impact travel startups"
News / Startups
4 ways generative AI will impact travel startups
By Phocuswright Research | January 21, 2025
Generative artificial intelligence has the potential to be so disruptive in the coming years, which makes planning ahead increasingly difficult for startups and investors considering investment or... Read More
alt="Travel industry leaders' predictions for 2025" title="Travel industry leaders' predictions for 2025"
News / Technology
Travel industry leaders' predictions for 2025
By Morgan Hines | January 2, 2025
Executives from Travelport, Klook, Cloudbeds, Spotnana, Mews and more share their predictions for the year ahead, including their takes on artificial intelligence, search, funding and more.   Read More
alt="AI, algorithms and Uber's potential acquisitions: PhocusWire's top opinion stories of 2024" title="AI, algorithms and Uber's potential acquisitions: PhocusWire's top opinion stories of 2024"
News / Online
AI, algorithms and Uber's potential acquisitions: PhocusWire's top opinion stories of 2024
By PhocusWire | December 13, 2024
This year's most popular op-eds were heavy on AI and also covered algorithms, the possible acquisition of Expedia and major incidences like the CrowdStrike outage. Read More
alt="Phocuswright turns 30: Industry veterans look back and ahead" title="Phocuswright turns 30: Industry veterans look back and ahead"
News / Technology
Phocuswright turns 30: Industry veterans look back and ahead
By Morgan Hines | December 11, 2024
Much of how we search, book and experience travel has changed since Phocuswright was founded in 1994, and three industry veterans reflect on that evolution and offer ideas on what's to come.  Read More
alt="How a Turkish online travel agency is tackling expansion challenges and AI strategy" title="How a Turkish online travel agency is tackling expansion challenges and AI strategy"
News / Online
How a Turkish online travel agency is tackling expansion challenges and AI strategy
By Linda Fox | December 9, 2024
Online travel agency Wingie Enuygun has been expanding in the Middle East since the end of the pandemic. CEO Caglar Erol sees further potential for it to grow in the region and beyond. Read More
alt="AI agents and the future of online travel agencies" title="AI agents and the future of online travel agencies"
Opinion / Technology
AI agents and the future of online travel agencies
By Christian Watts - Magpie | December 9, 2024
OTAs are the platform play of the travel industry but how will they adapt as AI agents — who aren't influenced by marketing messages and slick site designs — become the norm? Read More
alt="How the hospitality industry can best exploit AI" title="How the hospitality industry can best exploit AI"
Opinion / Technology
How the hospitality industry can best exploit AI
By Tim Davis - Pace Dimensions | December 6, 2024
Tim Davis of Pace Dimensions explores how the hospitality industry can take advantage of the technology across a number of front and back office processes. Read More
alt="Airbnb on striving for personalization and reimagining discovery" title="Airbnb on striving for personalization and reimagining discovery"
News / Online
Airbnb on striving for personalization and reimagining discovery
By Linda Fox | December 5, 2024
Dave Stephenson, Airbnb's chief business officer, shares how the company is thinking about AI, early work with ChatGPT and its plan to use customer data to drive personalization. Read More
alt="Two years after ChatGPT's launch, is the travel industry moving fast enough with AI?" title="Two years after ChatGPT's launch, is the travel industry moving fast enough with AI?"
News / Technology
Two years after ChatGPT's launch, is the travel industry moving fast enough with AI?
By Morgan Hines | November 26, 2024
Travel industry veterans such as Erik Blachford and current executives such as Amex GBT's Marilyn Markham offer their take on the state of generative AI in travel.  Read More
alt="Expedia Group CEO on AI across operations and building bridges" title="Expedia Group CEO on AI across operations and building bridges"
News / Online
Expedia Group CEO on AI across operations and building bridges
By Matthew Parsons | November 21, 2024
Expedia Group CEO Ariane Gorin shares how the company is testing AI in consumer facing channels as well as for marketing, partners and more during a session at The Phocuswright Conference 2024. Read More
alt="The new age(nts) are coming, but beware the zombies" title="The new age(nts) are coming, but beware the zombies"
From Our Partners
The new age(nts) are coming, but beware the zombies
By Chris Hemmeter, Thayer Investment Partners | November 20, 2024
The biggest risk for entrepreneurs isn’t failure of the experiment. That’s part of the game. The greatest risk is launching a zombie company. Read More
alt="How AI-powered search might impact travel discovery" title="How AI-powered search might impact travel discovery"
Opinion / Online
How AI-powered search might impact travel discovery
By Christian Watts - Magpie | November 5, 2024
As search dynamics evolve with the growth of generative AI-powered platforms, what should travel companies be thinking about and what steps can they take for future success? Read More
alt="Generative AI in travel - weighing the concerns versus the promise" title="Generative AI in travel - weighing the concerns versus the promise"
News / Technology
Generative AI in travel - weighing the concerns versus the promise
By Linda Fox | October 17, 2024
Travel experts discussed the most exciting applications of generative AI at WiT Singapore while research from Amadeus flagged concerns around the technology. Read More
alt="How Goldjoy Travel found its sweet spot in the online cruise market" title="How Goldjoy Travel found its sweet spot in the online cruise market"
News / Technology
How Goldjoy Travel found its sweet spot in the online cruise market
By Yeoh Siew Hoon - WiT | October 11, 2024
A panel discussion at Cruise World Asia tackled “how to bulletproof your travel agency business with technology” with speakers from Goldjoy Travel and GlobalTix. Read More
alt="Priceline adds voice capabilities from OpenAI to "Penny" chatbot" title="Priceline adds voice capabilities from OpenAI to "Penny" chatbot"
News / Technology
Priceline adds voice capabilities from OpenAI to "Penny" chatbot
By Morgan Hines | October 2, 2024
Priceline's Penny chatbot can “hear” and understand user questions, predict needs based on historical interactions and "speak" its response. Read More
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