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News / Distribution

Breeze Airways' David Neeleman talks culture, technology and communication

By Matthew Parsons | December 2, 2024

Neeleman launched Breeze Airways in May 2021, making it his fifth commercial airline startup along with Morris Air, WestJet, JetBlue and Azul. Read More

News / Startups

Acai Travel helps Hopper boost customer service with AI tools

By Linda Fox | November 20, 2024

Hopper is the latest partner for Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024 that is using AI to improve internal operations for travel companies. Read More

News / Technology

Is technology improving airline customer service?

By Mark Frary | November 13, 2024

The need for technology in customer service is on the rise after the pandemic, but for now hybrid human-and-tech solutions seems to be most effective. Read More

News / Technology

Unpacking airline disruption challenges - data, communication, personalization

By Linda Fox | September 16, 2024

With the global IT outage in July and a summer of strikes fresh on their minds, airline executives discussed how disruptions are managed, the importance of data and informing passengers at the... Read More

News / Technology

Acai Travel to power AI-driven enhancements for Globespan Travel Management

By Mitra Sorrells | May 28, 2024

Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024, has created solutions to streamline operations for travel companies and enhance customer service. Read More

News / Technology

AI dominates travel industry investment

By Linda Fox | April 22, 2024

Lufthansa Innovation Hub's research arm finds that AI and machine learning represented 65% of investment by the travel industry in recent years. Read More

From Our Partners / Online

How travel clubs are driving revenue, loyalty and customer experience

By PhocusWire | April 8, 2024

Custom Travel Solutions founder Mike Putman explains the benefits of a travel club and how brands are using this type of offering to drive revenue and loyalty. Read More

Opinion / Technology

3 essential AI-powered solutions travel companies must integrate in 2024

By Ivan Saprov- Voyagu | April 1, 2024

AI can provide unparalleled opportunities for travel companies to streamline operations and enhance the overall customer experience. Read More

Opinion / Technology

Travel's journey through the generative AI platform shift

By Mario Gavira | January 16, 2024

Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More

Opinion / Technology

Travel predictions: Breaking down walls, AI and revenue optimization

By Klaus Kohlmayr – IDeaS | December 5, 2023

Looking ahead to 2024, Klaus Kohlmayr of IDeaS shares his predictions for “substantial and exciting changes” for the hospitality industry. Read More

News / Online

Travel agents' growing cruise sales may reverse trend to direct

By Andrea Zelinski - Travel Weekly | April 25, 2023

Travel agents have seen their share of cruise bookings plummet during the pandemic as direct sales soared, but the dominance of the advisor channel is predicted to snap back by 2025. Read More

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Interview / Startups

STARTUP STAGE: Connect-EZ provides in-app calling for travelers

By Kathryn Walson | January 27, 2023

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues. Read More

News / Technology

The push to digitalize the air travel experience

By Linda Fox | October 20, 2022

While Lufthansa Group has set up Digital Hangar to focus on the customer experience, other airlines are also addressing how they interact with customers. Read More