Trip.com

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Trip.com Group on growth strategies, experiences and generative AI

By Linda Fox | April 2, 2024

Trip.com COO Schubert Lou discusses the current focus for the China-based online travel agency and the outlook for travel in 2024. Read More

News / Online

Online travel giants set new record for marketing spend in ‘23

By Mitra Sorrells | March 13, 2024

Expedia Group, Booking Holdings, Airbnb and Trip.com Group collectively spent $16.8 billion on sales and marketing in 2023 as they compete with one another and with suppliers enticing travelers to book... Read More

News / Technology

AI check-in: Trip.com seeks to create “perfect trip for a better world” with TripGenie

By Morgan Hines | February 29, 2024

In the past year, users engaging with TripGenie used the Trip.com app for a "remarkable" 20 minutes or more - double the length of app users not engaging with the tool. Read More

News / Online

Trip.com Group sees significant bookings uplift across OTA platform

By Linda Fox | February 22, 2024

Trip.com Group reports revenue gains across accommodation, transportation ticketing, corporate travel and packages for Q4 2023. Read More

News / Technology

Trip.com Group creates travel app for Apple Vision Pro

By Morgan Hines | February 5, 2024

Trip.com Group's Trip.Vision app is intended to bring realistic destination experiences to users at home - enabling them to to virtually explore places including Antarctica, the Maldives, Mount Everest... Read More

News / Technology

Travel insiders swap insights on push for better data

By PhocusWire | December 22, 2023

The Phocuswright Bridge Series brought together experts from Trip.com, Despegar and the Saudi Tourism Authority. Read More

News / Online

Trip.com to use Amazon Web Services as strategic cloud partner

By Morgan Hines | December 1, 2023

Trip.com Group believes Amazon Web Services could help it to enhance the global travel experience. Read More

News / Online

Booking.com dominates review market share but is losing ground to Google

By Linda Fox | September 20, 2023

The Shiji Reviewpro Guest Experience Benchmark for Q2 2023 found overall consumer satisfaction with hotels is up but still trails 2019 levels. Read More

News / Technology

Trip.com unveils AI travel assistant focused on personalization

By Web in Travel | July 25, 2023

By interpreting user input and responding with rich text, images and related pages, TripGenie represents a significant step towards a “super AI assistant” for users. Read More

News / Online

How Chinese OTAs turned around 3 years of COVID isolation

By Gary Bowerman - Phocuswright | July 24, 2023

Phocuswright analyst Gary Bowerman explores the strategies Chinese OTAs have taken to remain competitive over the last few years. Read More

News / Online

Microsoft, Trip.com and Kayak on their work with ChatGPT

By Derek Catron | June 15, 2023

Generative AI dominated conversations at Phocuswright Europe even before the discussion turned to its best-known tool. Read More

News / Online

Trip.com Group sees pent-up demand drive bookings above 2019 levels

By Mitra Sorrells | June 8, 2023

In a call with analysts to discuss Q1 results, company executives also spoke of continued integration of AI with "proper guardrails in place." Read More

News / Online

Google partners with EU aviation agency on emission data standard

By Mitra Sorrells | June 7, 2023

Lufthansa Group is the pilot partner in this initiative and will provide an extensive set of flight data from specific flights that can be used to improve estimates for future flights on the same... Read More

News / Online

Trip.com unveils Trekki NFT to unite travel and Web3

By Linda Fox | June 5, 2023

Later this year the Singapore-based brand plans to sell 10,000 dolphin-themed NFTs, with its benefits tied to how much the token holder travels. Read More

News / Technology

Microsoft: New AI plugins coming from Tripadvisor, Trip.com, Skyscanner and more

By Mitra Sorrells | May 30, 2023

Five travel brands are among the companies developing AI plugins accessible in both ChatGPT and all of Microsoft's products including Bing search. Read More

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