Loyalty

News / Technology

78% of travelers want to use AI in accommodation journey

By Morgan Hines | November 12, 2024

The report from SiteMinder also found 52% travelers have abandoned an online booking after a bad experience, such as lack of site security, payment issues, loading times, design and a... Read More

Interview / Startups

Hot 25 Travel Startups for 2025: AncillaryBox

By PhocusWire | November 11, 2024

AncillaryBox allows airlines to offer high-quality and high-margin in-destination activities and experiences instantly and at scale. Read More

Interview / Startups

Hot 25 Travel Startups for 2025: InterLnkd

By PhocusWire | November 11, 2024

InterLnkd aims to integrate the travel industry with the fashion, beauty and retail sectors to drive new revenue for travel brands. Read More

News / Online

Expedia Group B2B revenue jumps 18% in Q3, far outpacing B2C

By Mitra Sorrells | November 7, 2024

Total revenue in the quarter was up 3% year over year to $4.1 billion, but along with strength in the B2B business the company noted an acceleration in B2C bookings and a return to growth for Vrbo. Read More

Event / Technology

A triad approach for travel tech modernization

November 7, 2024

This webinar, produced by PhocusWire and Encora, will deliver valuable insights on the critical role of data governance — not as a one-time goal but as an ongoing process that ensures your solutions... On Demand

News / Online

Expedia Group, Microsoft team up for loyalty initiative

By Morgan Hines | October 29, 2024

As a result of the new partnership, Bing users booking eligible accommodations will be able to earn both Microsoft Rewards and rewards offered by Expedia Group brands. Read More

News / Technology

Cloudbeds unveils AI-driven tech to improve hotel decision making

By Linda Fox | October 23, 2024

Cloudbeds has developed an AI-powered forecasting engine combing hotel operational data with external data to improve decision making and boost revenue. Read More

News / Online

How commerce media is catching on in travel

By Linda Fox | October 17, 2024

United, Expedia, Booking.com, Agoda, Priceline, Marriott and Uber have all established media networks in recent years and are earning significant revenue from them. Read More

News / Technology

Marriott agrees to pay $52M, improve cybersecurity to settle multiple data breaches

By Mitra Sorrells | October 9, 2024

The three data breaches, dating back to 2014, affected hundreds of millions of customers of both Marriott and its subsidiary Starwood. Read More

News / Technology

What Google's cookie reversal means for travel

By PhocusWright Research | October 8, 2024

Google in July abandoned plans to deprecate third-party cookies and while that may be welcome news in the short term, momentum in the digital space continues to push advertisers toward a future... Read More

Interview / Startups

STARTUP STAGE: B0arding is a booking site that rewards users for video reviews

By Mileva Sapic | October 7, 2024

B0arding invites travelers to submit video reviews of hotels and short-term rentals they've stayed in and rewards them with a $20 travel credit for a future trip booked on its platform. Read More

News / Technology

Shiji consolidates hotel customer data with single guest profile

By Linda Fox | September 25, 2024

The functionality built into Shiji’s property management system allows guests to share their data on a local or global level, which then enables hotels to remove duplicate profiles and get a truer... Read More

News / Online

Norwegian airline and Strawberry hotels create shared loyalty currency

By Mitra Sorrells | September 23, 2024

The two brands have created a joint venture – Spenn – that will offer a common loyalty currency with no exchange fees and, eventually, a wide range of partners that provide earning and redemption offers... Read More

News / Online

Marriott CEO on shifting loyalty from transactional to emotional

By Morgan Hines | September 19, 2024

Hotel loyalty programs have traditionally been focused on room nights as the primary redemption offering, but Marriott CEO Anthony Capuano believes Bonvoy can go far beyond traditional expectations. Read More

News / Startups

Point.me secures $15M to expand travel rewards search platform

By Linda Fox | September 18, 2024

The investment was led by Nyca Partners and Citi Ventures with Samsung Next, RiverPark Ventures, Meta executives, the co-founder of ITA Software (Google Flights), Thayer Ventures and PAR Capital... Read More

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