Delta

News / Online

Travel groups warn of fewer trips if U.S. adopts plan to lower credit card fees

By Johanna Jainchill and Robert Silk – Travel Weekly | April 19, 2024

A proposal to lower credit card fees could have the unintended consequence of reducing travel by cutting into the funds that support loyalty programs, data from the U.S. Travel Association shows. Read More

News / Distribution

Delta partners with Accelya, Google on new NDC plans

By D.J. Catron | April 18, 2024

The last of the three major U.S. airlines to embrace modern retailing and distribution announced the partners it will work with, including IATA and ARC. Read More

News / Technology

Delta prepares to launch NDC solution “anchored around servicing”

By Mitra Sorrells | April 11, 2024

Next week Delta will reveal the technology companies it is working with that are helping to create its NDC solution. Read More

News / Online

Airlines have jacked up the cost of reward travel since 2019

By Robert Silk | April 5, 2024

A new analysis from consulting firm IdeaWorks shows the cost of reward travel at U.S. airlines has jumped sharply since 2019, eroding the value of frequent-flyer points. Read More

News / Technology

How personalized videos at scale are connecting travel brands with customers

By Morgan Hines | March 19, 2024

Personalized videos are driving high open rates and creating opportunities for travel brands to connect with customers before, during and after a trip. Read More

News / Technology

Finding solutions for travel disruptions in an age of climate change

By Derek Catron | November 27, 2023

Travel industry leaders weigh in on the need for companies to be more proactive about helping customers when travel disruptions occur. Read More

From Our Partners / Online

How Allianz Partners and Delta collaborate to drive innovation and serve travelers

By Cathy Walsh | November 13, 2023

Executives from Delta Air Lines and Allianz Partners US explain how they work to ensure the aspects of awareness, education and decision-making are spread throughout the travel journey. Read More

News / Distribution

Airline ancillary revenue hit $69B in 2022, beating 2019 levels

By Linda Fox | September 28, 2023

The top five U.S. airlines - Alaska, American Airlines, Delta, United and Southwest - generated ancillary revenue of almost $23 billion from loyalty programs in 2022. Read More

News / Technology

Delta Air Lines on using AI throughout its business

By Morgan Hines | September 28, 2023

Delta's senior vice president and chief digital officer Eric Phillips shared some of the carrier’s AI strategy, citing a “digital thread" throughout everything it is doing. Read More

News / Technology

Are airline patents a mark of industry innovation?

By Linda Fox | August 25, 2023

Lufthansa Innovation Hub's study of airline patents filed over the past 20 years revealed a steady decline since 2016 with financial constraints and outsourcing of innovation among reasons for this... Read More

News / Technology

Emirates to invest $200M to boost sustainability efforts

By Linda Fox | May 11, 2023

The carrier, which plans to invest the funds over three years, claims this is the biggest financial commitment toward sustainability by any airline. Read More

News / Distribution

Airlines' NDC plans complicate travel advisor efforts

By Robert Silk – Travel Weekly | May 3, 2023

Analysts say that the hullabaloo over American is distracting from how airlines’ move to lean heavily on NDC-enabled technology is making flight shopping more difficult for travel advisors. Read More

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Interview / Online

Q&A: Delta's Ranjan Goswami on personalization through Delta Sync

By Arnie Weissmann - Travel Weekly | January 19, 2023

Travel Weekly editor in chief Arnie Weissmann was at CES and spoke with Goswami about how Sync will help the airline really "know" its customers. Read More

News / Technology

Delta opens innovation lab to boost sustainability efforts

By Linda Fox | January 10, 2023

The carrier’s Sustainable Skies Lab will focus on existing Delta initiatives around sustainability as well as innovative projects and ways to scale technology to help reach net zero by 2050. Read More

News / Technology

Delta will spend $1 billion for free Wi-Fi -- and a whole lot more

By Arnie Weissmann - Travel Weekly | January 6, 2023

In announcing the free Wi-Fi offering, Bastian says it is part of Delta's plan to "be a collection of digital services, engagement opportunities and experiences for customers." Read More

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